How we support your business
Watch Tower IT is a small MSP, for this reason we can get to know our clients and what is most valuable to them.
We pride ourselves on not only understanding the technology that you use, but also why you use it.
We’re a business lead MSP, this means that we will view technology as a tool. A tool that can be used to help you push your business further.
Our process
Onboarding
During onboarding of a new client, we create detailed technical documentation of all your current IT infrastructure, and install our automated tools to ensure the health of your IT infrastructure going forwards
Ongoing management
Our automated tools are always monitoring your environment to ensure the Confidentiality, Integrity, and Availability of your data. We check all updates against known CVE threats as listed by NIST, and then verify the installation.
IT Support
As an MSP, supporting your IT infrastructure is a core part of our business. Being a small MSP, we get to know your team, so when you raise a ticket with us, we care about you, and resolving whatever the issue is ASAP.
How we support your business
We’re a business lead, technology second MSP.
Nearly all IT companies provide IT solutions, we provide business solutions using IT.
Why do we make this important distinction?
Because we believe that any technology is only as good as its use case. Our aim is to provide you with the best tools for the job, not just with technology for technology’s sake.
During the onboarding process we identify all the applications that your business currently uses, and during our quarterly business meetings, we identify challenges you maybe facing, or facing in the near future. During this time we create a plan for supporting such applications.
Often times we can support applications on a 1st line basis ourselves, using our years of experience, but for times this is not possible will work with 3rd party Line Of Business application vendors to resolve application issues.
Watch Tower IT 